Privacy Policy

Welcome, and thank you for your interest in TapHome s.r.o., with registered office at Odborárska 21, 831 02 Bratislava, Slovakia, Company ID: 46 697 047 (“TapHome”, “we,” or “us”), our website at taphome.com (the “Site”), and all related websites, downloadable software, mobile applications (including tablet applications), and other services provided by us (collectively, the “Service”).

1. Introduction

This Privacy Policy (“Policy”) describes the information that we gather on or through the Service, how we use and disclose such information, and the steps we take to protect such information. This Policy applies to all users of the Service, including end users, installation partners, and business customers.

Data Controller: TapHome s.r.o. is the data controller for personal data collected through the Service, except where we process data on behalf of our business customers (see Section 14).

Legal Framework: This Policy is governed by the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and Act No. 18/2018 Coll. on Personal Data Protection of the Slovak Republic.

2. Definitions

  • “Customer” means any individual or business entity that purchases or uses TapHome products or services.
  • “User” means any individual who accesses or uses the Service, including end users of TapHome applications and installation partners.
  • “Personal Data” means any information relating to an identified or identifiable natural person, as defined in Article 4(1) of the GDPR.
  • “Customer Data” means personal data that Customers upload, store, or process through the Service in connection with their use of TapHome products.

3. Information We Collect

We collect different types of information from or through the Service:

3.1 Information You Provide

When you use the Service, you may provide Personal Data including:

  • Name, email address, mailing address, phone number
  • Account credentials
  • Payment and billing information
  • Communications with our support team
  • Any other information you choose to provide

3.2 Automatically Collected Information

When you use the Service, we automatically collect certain information using cookies and similar technologies:

  • IP address and device identifiers
  • Browser type and operating system
  • Pages visited and interactions with the Service
  • Date and time of access
  • Referring website addresses

3.3 Information from Third Parties

You may access the Service through third-party services (e.g., Google account). When you authorize such connection, we receive information made available by that service according to your privacy settings.

We process your Personal Data based on the following legal grounds under Article 6 GDPR:

Purpose Legal Basis
Providing the Service Performance of contract (Art. 6(1)(b))
Account management Performance of contract (Art. 6(1)(b))
Customer support Performance of contract (Art. 6(1)(b))
Service improvement and analytics Legitimate interests (Art. 6(1)(f))
Marketing communications Consent (Art. 6(1)(a))
Legal compliance Legal obligation (Art. 6(1)(c))
Security and fraud prevention Legitimate interests (Art. 6(1)(f))

Where we rely on legitimate interests, we have conducted a balancing test to ensure your rights and freedoms are not overridden.

5. How We Use Your Information

We use the information we collect to:

  • Provide and operate the Service - including account creation, authentication, and customer support
  • Improve the Service - analyze usage patterns to enhance functionality and user experience
  • Communicate with you - send service-related notifications, respond to inquiries, and (with your consent) send marketing communications
  • Ensure security - detect and prevent fraud, abuse, and security incidents
  • Comply with legal obligations - fulfill our legal and regulatory requirements

6. Cookies and Tracking Technologies

We use the following types of cookies:

  • Essential cookies - Required for the Service to function. Cannot be disabled.
  • Performance cookies - Help us understand how visitors interact with the Service. Collected data is aggregated and anonymous.
  • Functionality cookies - Remember your preferences (language, region) to provide enhanced features.
  • Marketing cookies - Used to deliver relevant advertisements. Require your consent.

You can manage your cookie preferences through your browser settings or our cookie consent tool. For more information, see our Cookie Policy.

7. Information Sharing and Disclosure

We do not sell your Personal Data. We may share your information in the following circumstances:

7.1 Service Providers

We work with third-party providers who assist us in operating the Service (hosting, analytics, customer support). These providers are contractually obligated to protect your data and process it only according to our instructions.

We may disclose Personal Data when required by law, court order, or governmental authority, or when necessary to:

  • Comply with legal obligations
  • Protect our rights, property, or safety
  • Prevent fraud or security threats
  • Enforce our terms of service

7.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, Personal Data may be transferred to the successor entity, provided they commit to equivalent privacy protections.

8. International Data Transfers

We may transfer your Personal Data to countries outside the European Economic Area (EEA). When we do so, we ensure appropriate safeguards are in place:

  • Adequacy decisions - Transfers to countries deemed adequate by the European Commission
  • Standard Contractual Clauses (SCCs) - EU-approved contractual terms that provide appropriate safeguards
  • EU-US Data Privacy Framework - For transfers to certified US organizations

You may request a copy of the safeguards we use by contacting us.

9. Your Rights

Under the GDPR, you have the following rights regarding your Personal Data:

Right Description
Access Request a copy of your Personal Data
Rectification Correct inaccurate or incomplete data
Erasure Request deletion of your data (“right to be forgotten”)
Restriction Limit how we process your data
Portability Receive your data in a structured, machine-readable format
Object Object to processing based on legitimate interests or for direct marketing
Withdraw consent Withdraw consent at any time (where processing is based on consent)
Automated decisions Not be subject to decisions based solely on automated processing

To exercise your rights, contact us at privacy@taphome.com. We will respond within 30 days. If we cannot fulfill your request, we will explain why.

Right to lodge a complaint: You have the right to lodge a complaint with the supervisory authority:

Úrad na ochranu osobných údajov Slovenskej republiky Hraničná 12, 820 07 Bratislava 27 Tel: +421 2 3231 3214 Email: statny.dozor@pdp.gov.sk Web: https://dataprotection.gov.sk

10. Data Retention

We retain your Personal Data only as long as necessary for the purposes described in this Policy:

Account data
Duration of account + 3 months
Legal basis: Contract performance
Billing information
10 years from transaction
Legal basis: Act No. 431/2002 Coll. on Accounting
Support communications
3 years
Legal basis: Legitimate interests
Marketing preferences
Until consent withdrawal
Legal basis: Consent
Security logs
1 year
Legal basis: Legitimate interests

After the retention period, data is securely deleted or anonymized.

11. Data Security

We implement appropriate technical and organizational measures to protect your Personal Data, including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Access controls and authentication mechanisms
  • Regular security assessments and testing
  • Employee training on data protection

No system is completely secure. If you believe your data has been compromised, please contact us immediately.

Data Breach Notification: In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the supervisory authority within 72 hours and inform you without undue delay.

12. Children’s Privacy

The Service is not directed to children under 16 years of age. We do not knowingly collect Personal Data from children under 16. If you believe we have collected data from a child under 16, please contact us at privacy@taphome.com, and we will delete it promptly.

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any Personal Data.

14. Data Controller and Processor Roles

When TapHome is the Controller: TapHome acts as the data controller for Personal Data we collect directly from users of our Service (account information, support requests, website visitors).

When TapHome is the Processor: For Customer Data that our business customers upload or process through TapHome products (e.g., smart home device data, end-user information), TapHome acts as a data processor. In this case:

  • The Customer is the data controller
  • Processing is governed by our Data Processing Agreement
  • Requests regarding such data should be directed to the relevant Customer

15. Changes to This Policy

We may update this Policy from time to time. For material changes, we will:

  • Notify you via email or prominent notice on the Service
  • Provide at least 30 days’ notice before changes take effect
  • Obtain your consent where required by law

The “Last updated” date at the top indicates when the Policy was last revised.

16. Contact Us

For questions about this Policy or your Personal Data:

Data Protection Officer Email: privacy@taphome.com

General inquiries TapHome s.r.o. Odborárska 21 831 02 Bratislava Slovakia Email: info@taphome.com Phone: +421 951 928 870